Privacy Policy

At STI Care by R&M Inter, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, contacting us, or interacting with our services.

1. Introduction

This Privacy Policy explains how R&M Inter, operating through its brand STI Care / Smile Tech Innovations, collects, uses, stores, and protects personal information when you access or use our website and related services.

It applies to information collected through our website, online store, contact forms, customer communications, account services, orders, partnership inquiries, and other interactions with us.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

Contact Information

• Name and surname
• Company or organization name
• Email address
• Telephone number
• Billing and delivery addresses
• Country and business location

Order and Transaction Information

• Products or services ordered or requested
• Order history
• Shipping and delivery information
• Transaction details and payment status

Payment card information may be processed directly by authorized payment service providers. We do not intend to store complete payment card information on our own systems.

Account Information

If you create an account, we may collect information such as your account credentials, preferences, and account-related settings.

Communications

We may retain information contained in communications you send to us, including inquiries, customer-service requests, partnership requests, quotation requests, and other correspondence.

Technical and Usage Information

When you use our website, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, referring pages, pages visited, and information relating to your interaction with the website.

3. How We Collect Information

We may collect personal information through:

• Information you provide directly when you create an account, place an order, complete a form, contact us, request information, or communicate with our team.
• Information collected automatically when you browse or interact with our website through cookies, analytics tools, and similar technologies.
• Service providers and business partners that provide services such as payment processing, hosting, analytics, shipping, customer support, and technical infrastructure.

4. How We Use Personal Information

We use personal information only for legitimate business, contractual, operational, legal, and service-related purposes, including:

• Processing and fulfilling orders and transactions
• Providing products, services, quotations, and customer support
• Managing customer accounts
• Responding to inquiries and requests
• Processing partnership and business opportunities
• Arranging shipping and delivery
• Improving our website, products, and services
• Understanding website usage and customer preferences
• Communicating important information about orders and services
• Sending marketing communications where legally permitted
• Protecting our website and systems against fraud or misuse
• Complying with applicable legal and regulatory obligations

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure that the website functions correctly, remember preferences, understand website traffic, improve user experience, and support marketing or analytics activities.

Certain cookies may be placed by third-party service providers that support our website and online services.

Depending on your location and applicable law, you may be able to control or restrict certain cookies through your browser settings or available cookie-consent tools.

6. Service Providers and Third Parties

We may work with trusted third-party service providers to operate and improve our business and website.

These providers may support services such as:

• Website hosting and infrastructure
• Payment processing
• Order fulfillment and shipping
• Website analytics
• Customer support
• Marketing and communication services
• IT and technical services
• Cloud storage and data management

Such providers may process personal information only to the extent necessary to provide their services to us and in accordance with applicable contractual and legal requirements.

7. Shopify

Our online store is hosted and operated using Shopify, which provides the e-commerce platform and infrastructure used to operate our online store.

Shopify may process personal information in connection with the operation, security, performance, and functionality of the online store, subject to Shopify's own privacy practices and applicable law.

For information about how Shopify processes personal information, please consult Shopify's current privacy documentation.

8. Sharing and Disclosure of Information

We do not sell your personal information as a general business practice. We may, however, disclose personal information when necessary to:

• Provide products and services requested by you
• Process and deliver orders
• Process payments
• Provide customer and technical support
• Operate and secure our website and systems
• Work with authorized service providers
• Comply with legal or regulatory requirements
• Protect our rights, property, users, or business
• Complete a corporate transaction where legally applicable

9. International Data Transfers

Because we operate in international markets and work with service providers and business partners in different countries, personal information may be processed or stored outside the country in which you are located.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.

Where applicable, transfers involving individuals located in the European Economic Area or the United Kingdom may rely on recognized legal transfer mechanisms, including Standard Contractual Clauses or other legally recognized safeguards.

10. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure. You should therefore avoid sending sensitive information through unsecured communication channels.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, complete transactions, maintain business records, resolve disputes, comply with legal obligations, and enforce applicable agreements.

The specific retention period may vary depending on the nature of the information and the purpose for which it was collected.

12. Your Privacy Rights

Depending on your country of residence and applicable law, you may have certain rights concerning your personal information, including:

• Right of access to personal information we hold about you.
• Right to correction of inaccurate or incomplete information.
• Right to deletion where legally applicable.
• Right to restriction of certain processing activities.
• Right to data portability in certain circumstances.
• Right to object to certain types of processing.
• Right to withdraw consent where processing is based on consent.
• Right to opt out of certain marketing communications.

These rights may be subject to legal limitations and verification requirements.

You may contact us using the details provided below if you wish to exercise a privacy right or ask a question regarding the processing of your personal information.

13. Marketing Communications

Where permitted by applicable law, we may send information about products, services, offers, company news, professional events, or other business communications that may be relevant to you.

You may unsubscribe from promotional email communications at any time by using the unsubscribe mechanism included in the relevant message or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications, such as order confirmations, shipping updates, or responses to your inquiries.

14. Children's Privacy

Our website and services are intended for business customers, healthcare professionals, laboratories, distributors, partners, and other users of appropriate legal age.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

15. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policies and terms of any external website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements, or regulatory obligations.

When changes are made, the updated version will be published on this page and the "Last updated" date will be revised accordingly.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise a privacy right, please contact us.