📦 Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is processed, you will receive a confirmation email with tracking information.

🚚 Shipping Times & Destinations

Delivery times vary based on your location and the shipping hub your order is fulfilled from. Estimated delivery times after shipment are as follows:

Please note that delivery times are estimates and may be affected by customs processing, local holidays, or unforeseen circumstances beyond our control.

💰 Shipping Costs

Shipping costs are calculated in real-time based on:

• Delivery destination
• Weight and dimensions of the package
• Selected shipping method
• Fulfillment location (optimized for fastest and most cost-effective shipping)

You can view the exact shipping cost at checkout before completing your purchase.

🔍 Order Tracking

All shipments include tracking information. Once your order ships, you will receive:

• A shipping confirmation email with tracking number
• Instructions on how to track your package
• Updates on key shipping milestones

You can track your order at any time through your account dashboard or by contacting our support team.

📋 Customs, Duties & Taxes

We recommend checking with your local customs office for information on potential charges before placing your order. Customs policies vary widely by country and can cause delays outside of our control.

🌐 International Shipping

We ship globally to most countries. However, some destinations may have shipping restrictions due to local regulations. If we are unable to ship to your location, you will be notified at checkout.

For international shipments, please ensure that your shipping address is complete and accurate, including postal codes and contact information, to avoid delivery delays.

📦 Shipping Locations Summary

Your order may be fulfilled from one of our strategic shipping hubs to ensure the fastest delivery time and most competitive shipping rates:

• Morocco (Headquarters): Tangier Free Zone & Casablanca
• China
• United States
• Vietnam
• India
• Pakistan
• Russia
• Europe (multiple locations)

We reserve the right to select the optimal fulfillment location based on product availability and shipping efficiency.

📞 Questions?